Privacy Policy

1. Introduction

Welcome to FixIt Repair Assistant ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using our App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Personal Information

We collect the following personal information that you provide directly to us:

• Name (First Name and Last Name)
• Email Address
• Password (encrypted and stored securely)
• Address Information (street address, city, state, postal code, country)

2.2 Photos and Images

When you use our repair diagnosis feature, we collect photos of repair issues that you take using your device's camera. These photos are:

• Stored securely in our cloud storage (Supabase)
• Used for AI-powered repair diagnosis
• Associated with your repair requests
• Deleted when you delete your account or individual repair requests

2.3 Voice and Audio Data

If you use our voice assistance feature, we may collect audio recordings through your device's microphone. This data is:

• Used for AI-powered repair assistance
• Not stored permanently on our servers

2.4 Location Information

We collect location information to:

• Help you find nearby contractors
• Provide accurate address information for repair services
• Improve contractor search results

We collect location data through your postal code and address information that you provide. We may also access your device's location services with your explicit permission.

2.5 Repair Request Data

When you create repair requests, we collect:

• Issue descriptions and details
• Contractor type recommendations
• Estimated costs and repair timelines
• Tools and materials needed
• Repair steps and instructions
• Notes and additional information you provide

2.6 Device and Usage Information

We automatically collect certain information about your device and how you interact with our App:

• Device type and operating system
• App version and usage patterns
• Preference settings (e.g., dark mode)
• Chat history and conversations (stored locally on your device)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our App and services
• Process and analyze repair photos using AI technology
• Generate repair diagnoses, cost estimates, and recommendations
• Help you find and connect with nearby contractors
• Authenticate your identity and manage your account
• Send you important updates about your account and services
• Respond to your inquiries and provide customer support
• Ensure the security and integrity of our App
• Comply with legal obligations and enforce our terms of service

4. Third-Party Services and Data Sharing

We use the following third-party services that may have access to your information:

4.1 Supabase

We use Supabase for:

• User authentication and account management
• Secure database storage of your profile and repair data
• Cloud storage for photos and images

Supabase's privacy policy: https://supabase.com/privacy

4.2 OpenAI

We use OpenAI's GPT-4o-mini model to analyze repair photos and generate diagnoses. When you submit a photo:

• Your photo is sent to OpenAI for analysis
• OpenAI processes the image to identify repair issues
• OpenAI does not use your data to train their models (as per their API terms)

OpenAI's privacy policy: https://openai.com/privacy

4.3 Google Places API

We use Google Places API to:

• Provide address autocomplete functionality
• Search for nearby contractors based on your location
• Display contractor information, ratings, and contact details

When you search for contractors, your location (postal code) is sent to Google Places API. Google's privacy policy: https://policies.google.com/privacy

4.4 Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your information:

• With third-party service providers who perform services on our behalf (as described above)
• When required by law or to protect our rights and safety
• In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication and password hashing
• Row-level security policies in our database
• Access controls and authentication requirements
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

You can access and review your personal information through the App's account settings. You can also request a copy of your data by contacting us.

6.2 Correction

You can update or correct your personal information at any time through the App's account settings or by contacting us.

6.3 Deletion

You can delete your account and all associated data at any time through the App's account settings. When you delete your account:

• All your personal information is permanently deleted
• All your repair requests and photos are deleted
• Your authentication account is removed
• This action cannot be undone

6.4 Permission Controls

You can control app permissions through your device settings:

• Camera: Disable to prevent photo capture
• Microphone: Disable to prevent voice recording
• Location: Disable to prevent location access

Note: Disabling certain permissions may limit the App's functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data: Retained until you delete your account
• Repair requests: Retained until you delete them or your account
• Photos: Retained until you delete them or your account
• Voice recordings: Not stored permanently; processed in real-time

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our App, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Your continued use of the App after any changes to this Privacy Policy constitutes acceptance of those changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know what personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in Section 11.